Refund and Returns Policy

This Refund, Return and Cancellation Policy applies to all purchases made through the official BLUFURY website (“we”, “us”, or “our”). By placing an order on this website, you acknowledge and accept the terms outlined below.

1. Return and Replacement Eligibility

We accept return or replacement requests only when:

• • The product is damaged or defective upon delivery
  • An incorrect product was sent
  • A return request is submitted within 7 days from the date of delivery
  • The product is unused, unwashed, and in original condition with packaging, tags, and proof of purchase

We reserve the right to inspect and validate claims before proceeding with a replacement or refund.

2. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at support@blufury.com. Kindly provide:

• • A brief description of the issue
  • Order number
  • Clear photos or video showing the defect or damage

Once verified, we will arrange for a replacement or issue a full refund, depending on stock availability and the situation.

3. Non-Returnable Items

We cannot accept returns for the following:

• • Customized or specially made covers
  • Items returned without original packaging and tags
  • Products that have been used, washed, altered, or physically damaged due to misuse
  • Items damaged due to improper installation or handling by the customer

Decisions regarding the eligibility of a return remain at our sole discretion.

4. Return Process

To initiate a return:

• • Contact us via email with all required details
  • Await our approval and shipping instructions
  • The product must be packed securely to avoid transit damage

Upon receipt, the item will undergo quality inspection before a refund or replacement is issued.

5. Refund Process

After successful inspection:

• • Refund will be issued to the original payment method only
  • Processing time: 7–14 business days
  • Delivery and payment gateway charges are generally non-refundable, unless the error was ours

Refund claims may be denied if return conditions are not met.

6. Order Cancellation Policy

• • Cancellation is allowed only before dispatch
  • If the shipment is already dispatched or in transit, cancellation cannot be processed
  • The customer may still be eligible for a return after delivery, subject to this policy

We may cancel orders due to:

• • Product unavailability
  • Pricing or listing errors
  • High-risk or suspected fraudulent transactions
  • Failed payment authorization

Full refunds will be issued for cancellations initiated by us.

7. Non-Delivery and Wrong Delivery

If your order is not delivered within the expected delivery timeline or delivered incorrectly:

• • Notify us immediately
  • We will coordinate with the logistics partner to resolve the issue

In confirmed cases of loss or misdelivery, a replacement or refund will be offered.

8. Communication and Support

For all refund, return, and cancellation requests, please contact:

Email: support@blufury.com

Our team will review your request and respond as soon as possible.

9. Policy Amendments

BLUFURY reserves the right to modify, change, or update this policy at any time without prior notice.
Revised versions will be posted here with an updated “Last Updated” date.

10. Acceptance of This Policy

By placing an order with us, you acknowledge that you have read, understood, and agreed to this Refund, Return and Cancellation Policy.